Ordering Information

By placing an order with Claire Giles Design ("the seller"), you ("the customer") agree to the following terms and conditions of sale.


The customer is responsible for ensuring each order placed is complete and accurate.

To cancel an order the customer must give written notice no later than 14 days before the agreed delivery date.


No returns will be accepted unless the goods arrive damaged, or if a prior agreement has been made between the seller and the customer in which case the goods must be received back by the seller in perfect condition before a refund or exchange can be given.


All prices are the net price of the goods and exclusive of VAT. Current price lists can be obtained from the seller or agents.

UK carriage is free on orders over £150.00 + VAT and is charged at £7.50 + VAT on orders under £150.00 + VAT.


International carriage is at £30.00 + VAT on orders over £150.00 + VAT and is charged at £15.00 + VAT on orders under £150.00 + VAT.

Title and risk

Ownership of the goods shall not pass to the customer until the seller has received in full all sums due to the seller in respect of the goods supplied.

The goods are at the customers risk from time of delivery.


Delivery is usually within 1-2 working days from the order date unless otherwise specified.

Any shortage or damage goods in transit must be notified in writing to the seller within 7 days of the delivery date.


Payment for the goods is due within 30 days from the invoice date.

If terms of payment are not complied with the seller shall have the right to charge interest calculated from the date payment is due to the date of actual payment. Any reasonable fees or charges which may be incurred in the collection of overdue accounts will be charged to and payable by the customer.

The seller reserves the right to withhold further deliveries until payment is received in full.


Customers agree that all handmade goods will vary slightly due to the "handmade" nature of such goods.